Frequently Asked Questions

Everything you need to know about your outdoor cooking experience.

How much does shipping cost for large grills?

We offer flat-rate shipping on all full-sized BBQs, with free delivery available for orders over $999 to most metropolitan areas.

Do your BBQs come pre-assembled?

Most units are shipped in reinforced cartons for safety. However, we offer a professional assembly service for local customers for an additional fee.

What is your return policy for outdoor kitchens?

You can return unused items in their original packaging within 30 days. Please note that custom-built outdoor kitchen modules may be subject to a restocking fee.

Are the burners covered under warranty?

Yes, all our grills come with comprehensive manufacturer warranties. Stainless steel burners typically feature a 5 to 10-year warranty depending on the specific model.

Do you provide gas conversion kits?

We stock both LPG and Natural Gas models. Conversion kits are available for specific brands, but we recommend installation by a licensed gas fitter for safety.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options like Afterpay and ZipMoney to help you build your dream backyard today.