Returns & Exchanges

At Joes BBQs, we stand behind the quality of our grills and outdoor living products, offering a 30-day return window to ensure you are completely satisfied with your purchase. Items must be in their original packaging and unused condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Carefully repackage your BBQ or accessory in its original crate or box, ensuring all manuals, tools, and components are included to avoid restocking fees.

• 3.
  Ship to Warehouse

  Affix the provided shipping label and drop the item off at an authorized carrier location, or schedule a freight pickup for oversized grills and outdoor kitchens.

• 4.
  Quality Inspection & Refund

  Once our technicians inspect the item at our warehouse, we will process your refund or dispatch your exchange item within 5 to 7 business days.